For clients
Cancelling and changing
Moving or cancelling, and when a deposit comes back.
- How do I cancel a booking?From your booking. Inside the free cancellation window, your deposit comes back.
- Can I move my appointment to another time?Yes, inside the free cancellation window, from your booking. Your deposit moves with it.
- What happens if I cancel late or miss my appointment?Your beauty pro's late-cancel policy applies to the deposit. Anything else you paid in the app comes back.
- My beauty pro cancelled. What now?Your deposit is refunded in full, and anything else you paid in the app.
- I don't agree with a missed appointment or late cancellationTell us within 7 days and a real person will look into it.