Refunds go back to the card you paid with. We send them straight away, and they usually reach your account within 5 to 10 working days, depending on your bank.
You get a refund of your deposit when:
- you cancel inside the free cancellation window;
- your beauty pro cancels;
- your beauty pro's late-cancel policy says so (some refund half, or all).
A request that is declined or not answered is never charged, so there is nothing to refund: the hold on your card is released.
If it has been more than 10 working days, contact us with your booking and we will chase it.