On your Hours page, choose How bookings come in:
- Accept every booking. The quickest for clients.
- Approve new clients only. Someone who has been to you before, with no missed appointments, books straight in. Anyone new sends a request.
- Approve every booking.
A request holds the deposit on the client's card without taking it. Answer within 24 hours (or half the time left before the appointment, if sooner): accepting takes the deposit, and declining or not answering releases it. The client pays nothing for a booking you did not accept.
Next steps of a course, repeat visits and times you offered a client never need approving.